If you have encountered any trouble while using the services of USPS then everyone will advise you to contact the USPS Customer Service, which may be helpful or may not be helpful depending on your luck.
As of the time of writing, there are two ways to contact the USPS Customer Service:
- By filling the contact form found on the website of USPS – https://www.usps.com/help/contact-us.htm
- By calling their helpline 1-800-275-8777
These are the only two ways by which you can contact USPS and reach out to them regarding your problem.
The method you select depends upon the urgency of your issue. Most of the contact forms are responded within 1-5 days depending on the workload. However, if you want faster answers for your issue then you can always reach out to them through their contact number.
Many customers complain that when they call on USPS contact number then their call is answered by a machine. Well, that is true because due to an extremely large volume of calls, it is impossible for the agents to answer to all of them. While talking to a machine, you will be guided through different questions leading to the solution.
You can also try to talk to a USPS Customer Service Agent but do remember that there are a large numbers of people also trying to talk to them and the wait time is above an hour so, try at your own risk.
If you are non-resident of USA then you can use Skype to call them to avoid paying high-calling rates.