Whether you receiving a mail or sending, it is important that it reaches to its destination. While reaching its destination, if the mail is lost or delayed then there could be several reasons behind it. Well, whatever the reason may be, it is important that you start to look for it and here are several things that you should do when your mail is lost or delayed:
Checking the status of the mail
The first thing that you should do is check the current status of your mail in transit.
Enter the tracking number in the USPS Tracking to find out its current status.
Submit a Help Request Form
If your current status of the mail doesn’t specify where your mail is then you can submit an online help request form from the website of USPS.
USPS will forward your request to your local Post Office to locate your missing mail.
Go to USPS Customer Service.
Submit a Missing Mail Search Request
If you have submitted a Help Request Form and haven’t received your missing package or mail within 7 business days then you submit a Missing Mail Search Request with the following information:
- Sender mailing address
- Recipient mailing address
- Size and type of container or envelope you used
- Identifying information such as your USPS Tracking number(s), the mailing date from your mailing receipt, or Click-N-Ship label receipt
- Description of the contents such as what it is and the brand, model, color, or size, if applicable
- Any pictures that could help USPS recognize your item
USPS will then forward the request along with the given information to your local Post Office to locate any missing mail/package. USPS will also notify you with periodic updates about the search.
Requesting a Refund
If you sent your mail with a money-back guarantee service such as USPS Priority Mail Express, then you can request for a refund.
Filing a Claim
If your missing or lost mail/package included insurance then you can also file for an insurance claim. It is recommended that you file a claim within 60 days from the date of mailing.